Human Performance Training for Knowledge Workers (Engineers/Office Workers)
Chris Steiger and Douglas Eicher, DTE Energy
4 hours, Morning Workshop
This course will provide an overview of the foundational knowledge of Human Performance as it applies to Knowledge Workers (Engineers and other non-frontline workers). The course reinforces the concepts through multiple interactive exercises and concludes with a case study of the human error that played a role in the ceiling collapse that occurred during the Boston Big Dig Tunnel Project.
The major focus of the training emphasizes the concept of latent errors unlike training for front-line workers which focuses heavily on active errors.
Objective 1 – The Importance of Human Performance Throughout the Organization
Objective 2 – Understand the Basics of Human Performance (HP)
Objective 3 – Intro to the 15 Knowledge Worker Tools
Objective 4 – Case Study